Forum Discussion
vshing1996 wrote:Hi Carley,
I had a very similar situation where they only offer me one broadband deal at 44pounds (on M125 + streaming box) which I hardly use, and would like to downgrade to just M125 only as I can find out that on the website being 24pounds a month or I can do M250 at 27pounds a month if that's easier.
but the problem I am facing is that I get prompted to login to my account, and then there is no way I can get that deal - all that is offered under 'Change Your Package' are faster, more expensive contracts.
and I would like to continue using you services which my contract will expire in a few days if that's possible.
Best
Victor
You should be able to get M125 for £24, they are known to drop even lower, but only if you actually give 30 days notice and (you may) get a phone call or SMS to renew. The latter is only true if marketing is enabled in your online profile in My Virgin Media portal (and some weeks before cancelling). If this is your first time at cancelling, then you its possible to get a call within 72 hours, if you have done this before then they may not bother until 3 days from service terminating. You can always cancel the cancel within the 30 days too. To be honest, be realistic in pricing as an offer of £24 is good for M125 (which is usually about 143mbps speed in practice unless an area or house cable issue) and bar ALTNETS is competitive. The stream box is free anyway so you might as well keep it and just use the freeview channels as you do not have to have a subscription for non-free channels to have it. When dealing with retentions (Leaving Virgin option NOT standard customer services) be firm with cancel unless a better deal is mentioned from the start. Any pussyfooting about with "thinking of leaving" or "seeing what my options are" will be sniffed out by trained retentions staff and you won't be seen as serious and the rubbish offers will spew. You have to mean business and its up to them to keep it.
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