Forum Discussion
Hi Molly_T
I'm not trying to do either of those - I'm trying to create my Virgin Media O2 ID so I can link my My Virgin Media and My O2 sign in details.
It's just that I got an email weeks ago now about how to do this but the link I was sent doesn't work. The Virgin icon just goes round and round and nothing happens. I've tried using Chrome and Firefox but nothing helps.
Jacqueline
Hi Jacqueline,
Thanks for coming back and clarifying that for us. If you received the email a few weeks ago then it's likely expired now so you'll need to wait for a new email to be sent. When you receive the new email, you'll need to follow our online steps to link your sign in details, and once youโve done this youโll only need to use your new Virgin Media O2 details to sign in to both My Virgin Media and My O2 (and any other online spaces youโd usually use your My Virgin Media or My O2 details to sign in to).
You can view more on the change and what it means here.
Keep us posted on how you get on.
Thanks,
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