Problem with new contract
Hi. I’ve recently come to the end of a contract. I did the online chat to cancel and whilst I was on I was on the website and signed up for a new deal so ended the cancellation chat. I was sent a con...
Forum Discussion
Hi Brent,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues with getting a contract that you agreed to applied.
If you've renewed online through My VM or via an email offer that was sent to you, once you've agreed to the terms and conditions, these orders go to a back office team who apply the deal. This can take up to 14 days to process and they'll send you an email confirming the change has been made.
As these offers are online exclusive, the Sales or Customer Services team won't have visibility of them.
Once it's been 14 days, if the new contract hasn't been put in place, pop back and let us know and we can check things further for you.
Thanks,
Kath. Thanks for replying. It was 30th June when my new contract was emailed to me so should be visible by now? What do you think? Regards. Brent
Hi Brent,
Thanks for confirming that. In that case, we can take a look at the account to see what's happened 😊
I will need to confirm some information with you to pass security so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,