Hi Molly_T, I hope you're well. Please can you send me a reply to my private message as you requested I sent you one but awaiting response.
The situation is feeling more and more stressful as we get closer to payment date, so please can you help me?
Hi VMupsetcustomer
We completely understand your frustration. We can see that Molly has since replied to your private message.
Please note that the Community Forums aren't an instant-response support channel, but Molly will always aim to reply to your messages when she is online 😊
Hi Beth,
Thanks for the reply. I'm currently trying to call VM after a one hour long conversation with Complaints where I thought everything was just about resolved. However, the credit isn't appearing in my account, the email summarising it was vague and currently the new bill is higher than what was agreed to.
I'm willing to be patient but it's extremely when my VM account shows an unfair and unaffordable amount of money will be taken soon and I cannot get through to an agent on the phone. Please help me.
Hi VMupsetcustomer,
That's a shame to hear. I'm sorry to hear you've not had a great experience with us recently.
As suggested by my colleague, if you respond to the last private message that we sent to you regarding this then we'll be able to assist you further from there.
Thanks,
