Hi Cardiff man, thank you for your reply and the links you have shared.
I'm hoping the forum team member, Molly_T can help resolve this and have a quick process so it's before payment day.
I currently feel trapped in this situation and desperately need it resolved. I'm not sure I can cancel right now, as one of the previous agents I spoke to said if leave the current contract (even though it's the wrong service/price compared to what I had agreed to on the phone) that I'd have an early disconnection charge of over £1100 which I find absolutely ludicrous and scary.
