Hi VMupsetcustomer 👋 welcome to the community forum! Thanks for posting.
Sorry to hear about your recent experience in changing package, your complaint, and trying to get this resolved by phone. We appreciate your frustration given the experience!
Sincerest apologies if you were not informed that our TV box services do require some cabling connections in order to operate! We can take a closer look at your current package and services on the VM side to ensure you are not set up / paying for anything that you don't currently have (or want!)
Sadly if you are looking for support with any O2 SIM services you will also need to contact them directly for support, so they can cancel any unwanted SIM. You can do this via 👉 https://www.o2.co.uk/contactus 📲8002 from an O2 mobile or over 📞 0800 977 7337 from a landline.
We'd like to help get things sorted for you. We will just need to start by confirming a few account details via PM so we can do this. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞
Hi Molly_T, I hope you're well. Please can you send me a reply to my private message as you requested I sent you one but awaiting response.
The situation is feeling more and more stressful as we get closer to payment date, so please can you help me?
Hi VMupsetcustomer
We completely understand your frustration. We can see that Molly has since replied to your private message.
Please note that the Community Forums aren't an instant-response support channel, but Molly will always aim to reply to your messages when she is online 😊
Hi Beth,
Thanks for the reply. I'm currently trying to call VM after a one hour long conversation with Complaints where I thought everything was just about resolved. However, the credit isn't appearing in my account, the email summarising it was vague and currently the new bill is higher than what was agreed to.
I'm willing to be patient but it's extremely when my VM account shows an unfair and unaffordable amount of money will be taken soon and I cannot get through to an agent on the phone. Please help me.
