Forum Discussion

Unhappy102's avatar
Unhappy102
Joining in
21 days ago

Please Help, billed for closed accounts...

Morning All

I am having issues dating back to a house move in October 2024, I have a written complaint on it's way to the Sunderland address and hours of Whatsapp chats documented with no resolution.  This morning I have been billed for 2 accounts - 1 that disconnected last month and 1 that was never activated.

As a consequence I am now over £200 overdrawn despite being assured on Whatsapp that payments would not be taken.

Any signposting to anything would be really helpful.

Thanks!

  • You're very welcome Unhappy102 and I'm glad that I could help you to get to the bottom of the issues and resolve them for you. As I said in the private chat, please do get back in touch with us here, should you have any further issues or questions.

    Kind Regards,

    Steven_L

  • Hello Unhappy102,

    Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your former accounts with us, We could help to get this looked into further from here but would need to take a few details to pass account security. We can do this via a private message that I'll send over in a moment and we can get started.

    Kind Regards,

    Steven_L