Hi Kath, he doesn't have internet and wouldn't know how to use a keyboard, never mind a mouse. Can you explain some of those deals to me and I can pass them on? Maybe you can put the offers on his account too, so if he wants to pick one he can phone and simply choose the one he likes, if the price is right, from the ones you've offered?
I know he'd still want his home phone with talk anytime, he likes his TV, and it would be great if I could get him a firestick or something similar so he'll need some sort of internet for that, (or does a firestick work just with his cable connection anyway?) He just can't afford what he's paying right now.
Could he cancel altogether and get his wife to start a new contract to get the newbie deal?
Hi shazz
We can let you know what offers are available but will not be able to process any package change without speaking to the account holder.
If you are happy with that, let us know and we can PM 📩 you to grab some details.
Thanks
That's great. Let me know the offers and I'll pass them on. thanks.
If you set up a new account with a new account holder, beware of losing the existing landline phone number (even if VM claims you can transfer it). That has been the subject of regular complaints on here from customers doing similar to what is being suggested when setting up a new account holder. Any VM email addresses linked to the existing account would also go when the existing account closes.
Thanks goslow, I'll keep that in mind.
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Should I keep popping back here or do I have to wait till Monday now?
