I've got exactly the same issue - VM cranked up my payments after my contract expired, and now I'm on the renewal page but I'm not with o2 any more for mobile, and I never use my landline so I want to see what the renewal options are. The renewal page doesn't allow me to amend any of this information, and the Live Chat feature doesn't wortk (from another chat, I see this is due to adblockers but I'm not compromising online security for this). My only option is to renew and keep the features I don't use. Any suggestions?
Hi Overpaying,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with amending your package. If you're unable to use the Live Chat, you can speak to the team by calling 150 / 0345 454 1111 and they'll be able to go through any offers available for you with the change in package. You can also reach out to them via WhatsApp on 07803089684. Replies aren't instant and can take a few hours but it allows you to get on with your day whilst waiting for a reply.
Many thanks,
