Forum Discussion

ajsuk's avatar
ajsuk
Joining in
3 months ago

Online renewal not applied - bill has gone up x3

Hi all, I've seen several people reporting similar things, hoping someone can help. My current contract is ending soon, and on the 18th of November I signed into my Virgin account to found a renewal...
ajsuk's avatar
ajsuk
Joining in
3 months ago

Thanks for the reply Carley, as mentioned in my original post it has already been 14 working days. I'd rather this was sorted before the bill comes out of my account - could someone please PM me to look into it?

Robert_P's avatar
Robert_P
Forum Team
3 months ago

We understand ajsuk, I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.