Forum Discussion
Hi ajsuk
Welcome back to the community forums.
Sorry to hear that your renewal hasn't been applied yet.
These orders are applied manually by a dedicated team and we advise 14 working days for this to be applied on the account. There wouldn't be any notes on the account for the order until the team processes this.
We recommend that if the order is not applied to the account before your new bill is produced to please let us know and we'll see what we can do on our side should the billing by higher than expected.
Thanks for the reply Carley, as mentioned in my original post it has already been 14 working days. I'd rather this was sorted before the bill comes out of my account - could someone please PM me to look into it?
- Robert_P3 months agoForum Team
We understand ajsuk, I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.
Related Content
- 2 months ago
- 2 months ago
- 3 months ago
- 4 months ago