Online contract renewal check
Hi, My contract is up for renewal in February, I called and chatted online yesterday to no avail and then I noticed the online renewal offer in my account had reduced to what I was happy to pay. It stated that I would be renewing my contract like for like so keeping everything I have now, so I clicked through to renew and have received the pre-contract email, but unfortunately it doesn’t have Netflix stated on there which I have included now, would it be possible to check that I will still retain ALL my services that I have now as was suggested on the renewal page, and also that the renewal has gone through, as last time it didn’t go through when I did it online.
thank you
Mark
Hi markdyer72 👋.
Thanks for reaching out to us, sorry to hear you are having issues with your package, so that we can look into this with you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina