One touch switch nightmare
Unfortunately having been a loyal VM customer for years they couldn't offer me a good deal on renewal so signed up with Sky. Sky broadband up and running for a week now but they are having trouble po...
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I really wish I was given the option of not porting our landline over in the first place but i wasn't! The landline is not important to me but it is what's holding up the completion in the first place.
I did ask Sky whether I could choose not to retain my number but they said as the order was already pending they had to go through with it! I'm thinking of calling today to cancel as I'm still within my cooling off period and ask if I could set up a new order without transferring the landline. But tbh this whole experience has put me off completely. May just cancel both sky and VM, use mobile broadband in the interim and start afresh with a new provider!
Hi Pomegranate21,
I'm sorry to hear you've decided to leave us, and that your new provider is having some issues porting the number.
I'll send you a private message now to confirm what's happening on our side :).
Please look out for the envelope in the top right of the page and pop back to me when you can.