Forum Discussion

afrison's avatar
afrison
Joining in
10 months ago

Not yet receive the refund as promised

I join Virgin boardband on 14 Mar 23 & move to a new address on 17 Mar 24. Virgin told me that I don’t have to pay for early disconnection fee because my new address was not covered by their network....
afrison's avatar
afrison
Joining in
10 months ago

Hi Paul,

I start contact Virgin about this issue on 12 Feb through the Virgin Webpage & chat with the agent of VM through whatsapp (+44 7305 327112) from 13 Feb until now...

Any advise for me please?

Thank you & have a great day!

Afrison

Ilyas_Y's avatar
Ilyas_Y
Forum Team
10 months ago

Thanks for the reply afrison 🧾

I will assist you on this and look in to the matter for you.
I will send a private message to further assist.

Kind regards,
Ilyas.

  • afrison's avatar
    afrison
    Joining in
    10 months ago

    Hi Ilyas,

    I've reply to your private message. Look forward to your further advise.

    Thank you so much!

    Afrison