No Welcome Email or Account Number?
Hello, Virgin Media I am a new customer of virgin media as of december 2021 and registered via a phone for a 18 month contract with you. However, I have never received a welcome email or details of...
Forum Discussion
I have the same issue today. Got the pre order docs, but no confirmation and welcome email. How do I follow that up?
Hi Mont3127,
I'm afraid I couldn't find any account under the details you have me within our PM, which makes me think the order hasn't been processed correctly.
If you could give the sales team a call on 0800 183 1234 they will be able to check this on their systems. If something has gone awry they will be able to help further.
Please let us know how you get on, I am sorry I couldn't help further today.
Kind regards,
Megan_L
I have the same problem. Been in contact with several agents via Whatsapp and live chat. All of them saying the problem is sorted and the welcome email will be sent within the hour and my account is ready to go. None of which has happened
Hi Ri2K,
Thank you for your post and welcome to the community.
I'm very sorry to hear you haven't had that.
To confirm, have you check your spam inbox?
^Martin
Hello Ri2K.
Thanks for checking.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
Regards
Gareth_L
Still not received an email or anything. Guy said to wait an hour last night but nothing has come through. That’s on two email addresses as well.
