No confirmation email and no package
Hi I placed an order for a new router on the 31st of October, with an estimated delivery time of 5 days. The box hasn't arrived yet and I have just realised I never received a confirmation email. H...
Forum Discussion
Hi Carley
Sorry I should have clarified, I am a new customer; this was one of the student deals, which is why I don't want to order again. No I have not received any communication.
Okay, let's check if we can locate the account to check what's happened. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop down.