Forum Discussion

ariaj's avatar
ariaj
Joining in
9 months ago

New order not showing

I already have M500 broadband and decided to upgrade my package to the gig1 as my contract was ending.  I went through the process on my account, selected all my options and completed the order.  I r...
Ashleigh_C's avatar
Ashleigh_C
Forum Team
9 months ago

Hi to both TMC1888 and Kallor

We are so sorry to hear that this has also happened to you both! Can I ask when you both made your orders? 

Kallor's avatar
Kallor
On our wavelength
9 months ago

Hi ,My order was placed 10th may, so yesterday I was assuming it was an automated process instant upgrade as I have the required router already.

My order was placed online btw.

 

 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    9 months ago

    Thank you Kallor 

    It can take up to 10 working days for the online order to process, but if by May 20 nothing has updated please do let us know and we will be more than happy to chase this for you.