New order not showing
I already have M500 broadband and decided to upgrade my package to the gig1 as my contract was ending. I went through the process on my account, selected all my options and completed the order. I r...
Forum Discussion
Hey ariaj, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.
How was this ordered? Was it via the app / online if so it can take 7 - 10 working days.
The equipment would be delivered in this time because it wouldn't work without it.
Can you let us know please.
If you got the paperwork this is a good sign.
Hi Matthew,
This order was placed and confirmed on the 01/05. I received the confirmation email at the time but have not received any equipment or anything further, and there is nothing showing on my online account in the orders section or on my package page
