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Walrus1969's avatar
Walrus1969
Tuning in
8 months ago
Solved

New Install of VM Mega TV Pack in July - Installing Stream Box instead of TV 360 Box + No Phone either

I signed up to VM yesterday as a new customer and booked a new install of the VM Mega TV Pack (£39.99/month) for early July which includes the M350 broadband. VM only installed Cable here several mon...
  • unisoft's avatar
    8 months ago

    Not sure what has gone on and a staff member will hopefully respond soon.

    As you were able to order Mega TV pack, one would assume you are in an HFC (coax) area as that pack is for a traditional TV360 set top box, not Stream as that is Freeview (plus a few more channels) unless you optionally take out a monthly subscription pack separately. If your cable was a new installation recently, then that could be RFoG or Full Fibre depending on whether it was infill expansion of network or new area. If it was Full Fibre (i.e. not coax inside the home to the router), then, yes Stream would be the only option BUT you should not have been able to order the "Mega TV" pack to start with.