Hi georgek2 👋
I'm sorry to hear about the trouble you have had in regards to moving your services. You would have received a new contract because we allow our customers to amend their package, or remain at the same price when moving home. It is also updated to reflect your new address with us as we will cancel the services associated with your old one.
In addition, you are also assigned a new account number as it will contain all of the information we need to get the service setup at your new address. In the majority of cases, if you have opted to keep the same package, the contract and pricing is manually amended by our Home Movers Team to the original price and end date, if there have been any changes whilst getting you set up at your new address.
You should have received a revised contract showing the correct information within 14 days of your move. I'm going to send you a private message, to look into this further. Please look for it in the top-right, white envelope or by tapping your profile picture and selecting "Messages".
Thanks,
Hi Reece,
Thanks for your message. I did not want any changes to my contract or service. I only wanted my service to be moved to the new address. The manual changes you describe after the move never happened in my case it appears. I never received a revised contract 14 days after my move.
I await your private message. I've just checked the messages area and I don't have any new messages.
BW
George
