Forum Discussion

WoodsideOak's avatar
WoodsideOak
Joining in
9 months ago

New contract - considering cancelling, CSP already installed

Virgin Media have just finished installing in our street and are obviously having a sales drive.  My current contract with Now finishes at the end of May. The deal offered by the Virgin Media Salesm...
  • Zach_R's avatar
    Zach_R
    9 months ago

    Hi WoodsideOak,

    Thank you for your post and welcome to our community forums. We're here to help.

    It's great to hear that you're all set to join us in a few weeks. If you do have any apprehensions and change your mind, your cooling off period begins once the services are installed and activated and takes 14 days. During that time you're able to cancel if you wish without disconnection penalty.

    As for the customer service point, it sounds like you're referring to an external omni box. You would only be charged any installation fees or activation fees on the date of installation, as that's when the service begins.
     

    Let us know if you have any further questions or concerns.


    Thanks,
     

Zach_R's avatar
Zach_R
Forum Team
9 months ago

Hi WoodsideOak,

Thank you for your post and welcome to our community forums. We're here to help.

It's great to hear that you're all set to join us in a few weeks. If you do have any apprehensions and change your mind, your cooling off period begins once the services are installed and activated and takes 14 days. During that time you're able to cancel if you wish without disconnection penalty.

As for the customer service point, it sounds like you're referring to an external omni box. You would only be charged any installation fees or activation fees on the date of installation, as that's when the service begins.
 

Let us know if you have any further questions or concerns.


Thanks,