Forum Discussion

tomba's avatar
tomba
On our wavelength
2 years ago

New £22 Contract FAILED badly!

I accepted a total price re-contract of £22 for basic M125 package but then noticed that my VM Account states £31. After contacting VM on "chat" they failed to understand me...then by 'phone...I was ...
billing
broken promises
Help
wrong contract
  • Paul_DN's avatar
    Paul_DN
    2 years ago

    Hi tomba,

    Thank you for reaching out to us in our community and welcome back, if the price has been correct by adding a rolling credit, you will still see the full price Via your Online account, this is because the contract hasn't been amended only the price, you will see this on your bill/ bank statement each month.

    Regards

    Paul.

Paul_DN's avatar
Paul_DN
Forum Team
2 years ago

Hi tomba,

Thank you for reaching out to us in our community and welcome back, if the price has been correct by adding a rolling credit, you will still see the full price Via your Online account, this is because the contract hasn't been amended only the price, you will see this on your bill/ bank statement each month.

Regards

Paul.

  • tomba's avatar
    tomba
    On our wavelength
    2 years ago

    Thanks Paul. I've just spoken with Anthony (not his real name) on 150 (eventually) and he confirms that the Account details bear no resemblance to what I will actually pay??? Bizarre!!! So, going forward, he has details showing totally different things but cost will be the "£22 agreed!!! RESULT!!! Thanks again!

    • Paul_DN's avatar
      Paul_DN
      Forum Team
      2 years ago

      You are very welcome tomba.

      Regards

      Paul.