Forum Discussion

pringletelli's avatar
pringletelli
Joining in
11 months ago

Netflix removed after house move

Yet another forum post about Netflix being removed after a house move. 3 weeks later it still hasn't been reconnected. I'm astonished at the number of people who have complained about this. Has *an...
Akua_A's avatar
Akua_A
Forum Team
11 months ago

Hi pringletelli 

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues with Netflix since your house move. We can understand the inconvenience caused and we want to best help. Just to confirm, have you had an email correspondence regarding Netflix since the house move? What happens when trying to access Netflix? https://www.virginmedia.com/help/entertainment-services/netflix 

Thanks,  

  • pringletelli's avatar
    pringletelli
    Joining in
    11 months ago

    When I attempt to access Netflix it asks me to add a payment method. Netflix sent me the following email:

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)
      11 months ago

      Sorry to see this pringletelli,

      Can you confirm after your move did you receive any emails from us/Netflix with regards to sign up for your Netflix or any confirmation emails?

      Joe

      • pringletelli's avatar
        pringletelli
        Joining in
        11 months ago

        Hey Joe.

        I didn’t receive anything regarding a sign up to Netflix.

        I’ve contacted multiple people from support who say they “escalated” the issue but nothing happens.