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parkesmp's avatar
parkesmp
Joining in
24 days ago
Solved

Netflix Activation

Hi Everyone,

I’ve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media.

On Sunday I spoke with Virgin via chat and was promised an activation email would be received within 24hrs! Nothing arrived.

on Monday via chat again promised 24hrs and nothing arrived. 

On chat again Tuesday then told it will take upto 5 days but it’s Friday night now and I have zero faith anything will arrive or change.

i can’t activate via the entertainment services page as that just gives a generic error.

also raised via phone (almost impossible to speak with an actual person) with complaints team but again can’t see anything arriving on a Saturday/Sunday so we won’t be watching Netflix is my guess.

Has anyone got any advice or been through similar. Starting to regret the move away from SKY.

complaint
contract
netflix
  • Steven_L's avatar
    Steven_L
    24 days ago

    Hello parkesmp,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your Netflix activation. 

    I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L

41 Replies

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  • goatboy71's avatar
    goatboy71
    Joining in
    4 days ago

    I still haven't received my Netflix activation code, I spoke with an advisor yesterday who said wait 24hrs then contact us again if you haven't received anything.

    Can somebody please look into this for me it's becoming an inconvenience now I may just cancel everything to be honest

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      3 days ago

      Hi goatbot71, 

      Thanks for coming back via the thread. I'm already in a private conversation with you and have responded this morning to you 😊

      Many thanks, 

  • Willdot's avatar
    Willdot
    Joining in
    4 days ago

    Hi I also have this problem. 

    I have Netflix as part of my package but I haven’t received an activation email.

    I have phoned Virgin twice, it was difficult to get to an actual person, and twice was promised an activation email would be received within 24hrs but I haven’t received anything.

    I cannot activate via the entertainment services page as it does not even register that I have Netflix (but it is in my package contract).
    Can anyone advise me?

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      3 days ago

      Hi Willdot, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you're also missing your Netflix activation email. 

      This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

      I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

      Many thanks, 

  • tadu's avatar
    tadu
    Joining in
    4 days ago

    Hi we have taken out new m500 broadband and the contract says this in the services section "SVOD Netflix Enrolment DECLINE OZARK (SV" 

    Does this mean we have Netflix because I was under the impression all m500 packages now came with Netflix and we had it.

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      3 days ago

      Hi tadu, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      The description you've mentioned means that Netflix was not added to your bundle at the time the order was processed. If you're wanting to include Netflix, we can get this added for you from here. In order to do that I'll need to confirm some information with you to pass security so I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

      Many thanks, 

  • TP01's avatar
    TP01
    Joining in
    4 days ago

    Hi All, I have exactly the same issue - would you be able to look into this as well for me?

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      3 days ago

      Hi TP01, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you're also missing your Netflix activation email. 

      This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

      I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

      Many thanks, 

  • Tamaquatt's avatar
    Tamaquatt
    Joining in
    2 days ago

    Amazing to see how many others are experiencing this issue and also that satisfactory resolutions are proving hard to come by despite genuine attempts of help from the forum team

    I've been promised call backs within 48hrs on several occasions and am still waiting after 5 days. I was initially told that Netflix activation code would be sent within 24hrs - I didn't receive a code until a forum team member tried to assist several days later when I raised the issue on here. Unfortunately the activation didn't go smoothly and I still cannot access Netflix without signing up for a PAID subscription. 

    I have been told to wait (again!) for up to 14 days from the initial change of package for a code but given the recent experience overall and how the numerous promised call backs have not been forthcoming I have very little confidence of this actually happening without yet more significant chasing from myself.....

    With all respect, this is genuinely not a good customer experience - can it really be so difficult to send an email link to a customer that actually works.....???! 

    Come on VM... PLEASE do the right thing, put the customers first and resolve this issue in a timely manner..... 

  • Rikus45's avatar
    Rikus45
    Joining in
    2 days ago

    I recontracted 14 days ago and got the Netflix offer applied to my account. I have not received any activation email yet to any of my email addresses that are registered. There was an issue where the agent dealing with my contract entered the incorrect email address so I had to get that corrected and request copies of my contract and the Netflix code but I only received my contract. I have been on chat and it hasn't been resolved, something about going to it but didn't hear anything back. Can somebody look into this as I've taken a contract in good faith that isn't being honoured by virgin

    • Rikus45's avatar
      Rikus45
      Joining in
      2 days ago

      I need to also add that there is no banner on myvirginmedia