Where do I start
I received my virgin media Internet today, shortly after setting it up I tried to access my account, I then got an error saying
Oops, looks like something's gone wrong on our side.
Please try again
anyway, I did a couple of times, and so I tried logging in online, I tried the virgin media app, I tried the connect app and yet all of it said the same, I’m really stuck on what to do please help
Forum TeamHello Dyl_S
Thanks for posting in regards to the issues setting up and accessing your online account, we appreciate the concern this can cause and you letting us know.
If you have recently been set up and activated, it can take a couple of days for all of the information to update and allow you to create your online account. If after this time you're till experiencing issues, let us know and we can help further.
There is help here for VMO2 ID's which is what is required to access the apps such as the Connect App and MyVM.
