Forum Discussion
You might be able to find a closer location by using either or both of the following links to find your nearest returns store (they contain different addresses)
Can’t believe iv just got a non-reply text telling me the equipment should have been returned by now. I did return it and here the details. parcel tracking [MOD EDIT: PERSONAL INFORMATION REMOVED] Once I had the receipt nothing todo with me. I suggest virgin media stop using useless cheap delivery services then blaming ex-customers and trying to scam extra money from them. Still nothing about my refund but not really surprised about that tbh.
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
- newapollo5 months agoVery Insightful Person
Hi again Robrequireshelp
VM send out automated emails regarding returned equipment until the actual received item returns are updated onto their systems..
The actual equipment returns are scanned in bulk and this process can take up to 10 working days before the systems are updated.
A member of the forum team may be able to check this for you in a day or two and confirm that the equipment has been received.
- Vikki_M5 months agoForum Team
Hi Robrequireshelp,
Thank you for your response.
Please be advised that it can take up to 10 days for the equipment to reach up and for the account be updated once returned.
Reminder texts/emails are system generated so may be received in that time.
I apologise for any confusion or upset this text may have caused.
If it's still within 10 days, please don'y worry. Any charge for the equipment will be removed once the account has been updated.
With regards to the refund, I'll send you a private message now so I can look into this for you.
Please look out for the envelope in the top right of the page and pop back to me when you can.
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