Forum Discussion
i need to speak to a virgin employee the contact line is no good
- Daniel_Et2 months agoForum Team
Hi matt4378 👋 Thank you for your posts and welcome to the Virgin Media Community 😀
We're sorry to hear about what's happened 😔
How have you been made aware that your discounts have been removed? Also, have you been given any sort of explanation as to why this has happened and what will be done to rectify the situation?
Please pop back to us at your earliest convenience.
Regards,
Daniel- matt43782 months agoTuning in
I moved on the 25th of November my bill was £33. Now iv just had it installed and im being chaged £72 so in January i have to pay 144
- Daniel_Et2 months agoForum Team
Hi matt4378, thank you for your response.
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
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