whiteswan
22 days agoDialled in
Moving House problems.
Hi
I am moving to a property that Virgin Media covers but I can't see any boxes etc inside the house although there is an out side box on the property so I would need an engineers visit.
Tried the live chat - but got nowhere - it was just a bot - I asked to chat but it just says have we resolved your issue etc ?
Tried to call in and am struggling to be understood what I require.
I am disabled and my broadband is used to communicate with my healthcare equipment supplier which is monitored 24/7 - so quite important to myself.
Completion date is (hopefully) next week and I am wondering how I resolve my situation.
Any advice greatly appreciated.
If it matters I am moving from an OL postcode to an FY4 postcode.