Moving house - 18 month contract restarted
Hi, I moved house in January 2021 and took my Virgin Media 1 Gig Broadband package with me to my new home. I have just checked my current contract and it says as of January 2021, I have 17 months le...
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Hello,
Sorry to drag this topic back up, but I too am having the same issue as the OP, can anyone help me with this?
Hi Scott2940,
Thanks for chatting with me over our PM's, I really appreciated your patience whilst I worked on this issue for you 🙂
I am glad that I was able to resolve it fully, if you need any further help please let us know and we will be more than happy to assist!
For now, I hope you have a lovely Bank Holiday weekend.
Kindest regards,
Megan_L
No, thank you.
I have to say I have dealt with many people at virgin media over my time with you that had very little customer service skill, but you have been the most helpful by far.
Sorry to bring this thread up again, but I've just realised the same thing has happened to me!
Was thinking of changing too because the service to the new house is shocking!
Any help would be appreciated.
Thanks!
Hi Ally2604,
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
We're sorry to hear your contract wasn't carried over. Usually the only time this wouldn't happen is if you've made a change to your services or accepted a discount.
We can certainly check this out for you but in order to do that I will need to confirm some information with you.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,
