Forum Discussion

apj_uk's avatar
apj_uk
Dialled in
4 years ago

Moving house - 18 month contract restarted

Hi, I moved house in January 2021 and took my Virgin Media 1 Gig Broadband package with me to my new home. I have just checked my current contract and it says as of January 2021, I have 17 months le...
Scott2940's avatar
Scott2940
Joining in
3 years ago

I was roughly 5 months into an 18 month contract when I moved house that 18 months should have been up now but when I have checked my account the end date now says december which would be 18 months after we moved house.

I did not alter my package so contract end date should not have changed as far as I am aware 

Megan_L's avatar
Megan_L
Forum Team
3 years ago

Thanks Scott2940,

I'll be happy to take a closer look into this for you in that case, I'll send a PM over to you now.

Thanks,

Megan_L