Forum Discussion

apj_uk's avatar
apj_uk
Dialled in
4 years ago

Moving house - 18 month contract restarted

Hi, I moved house in January 2021 and took my Virgin Media 1 Gig Broadband package with me to my new home. I have just checked my current contract and it says as of January 2021, I have 17 months le...
John_GS's avatar
John_GS
Forum Team
4 years ago

Hi apj_uk / Aidan.

 

Thanks for coming back to us. 

 

I'll send you a PM so I can investigate this matter further.

 

Best,

Scott2940's avatar
Scott2940
Joining in
3 years ago

Hello,

Sorry to drag this topic back up, but I too am having the same issue as the OP, can anyone help me with this?

  • Megan_L's avatar
    Megan_L
    Forum Team
    3 years ago

    Hi Scott2940,

    Thanks for using the forums to get this issue with your contract after moving looked into, I am sorry if it's caused some confusion for you!

    I will be more than happy to help, could you first explain what contract you were on before the move and what it's been changed to incorrectly please?

    Thanks,

    Megan_L

     

    • Scott2940's avatar
      Scott2940
      Joining in
      3 years ago

      I was roughly 5 months into an 18 month contract when I moved house that 18 months should have been up now but when I have checked my account the end date now says december which would be 18 months after we moved house.

      I did not alter my package so contract end date should not have changed as far as I am aware 

      • Megan_L's avatar
        Megan_L
        Forum Team
        3 years ago

        Thanks Scott2940,

        I'll be happy to take a closer look into this for you in that case, I'll send a PM over to you now.

        Thanks,

        Megan_L

  • Megan_L's avatar
    Megan_L
    Forum Team
    3 years ago

    Hi Scott2940,

    Thanks for chatting with me over our PM's, I really appreciated your patience whilst I worked on this issue for you 🙂

    I am glad that I was able to resolve it fully, if you need any further help please let us know and we will be more than happy to assist!

    For now, I hope you have a lovely Bank Holiday weekend. 

    Kindest regards,

    Megan_L

    • Scott2940's avatar
      Scott2940
      Joining in
      3 years ago

      No, thank you.

      I have to say I have dealt with many people at virgin media over my time with you that had very little customer service skill, but you have been the most helpful by far.

      • Ally2604's avatar
        Ally2604
        Joining in
        3 years ago

        Sorry to bring this thread up again, but I've just realised the same thing has happened to me! 

        Was thinking of changing too because the service to the new house is shocking! 

        Any help would be appreciated. 

        Thanks!