Forum Discussion

apj_uk's avatar
apj_uk
Dialled in
4 years ago

Moving house - 18 month contract restarted

Hi, I moved house in January 2021 and took my Virgin Media 1 Gig Broadband package with me to my new home. I have just checked my current contract and it says as of January 2021, I have 17 months le...
Zach_R's avatar
Zach_R
Forum Team
4 years ago

Hi apj_uk,

Thank you for your post and welcome back to our community forums. We're here to help.

As newapollo has advised, if you move to a new address then you may be entered into a new minimum contract if there were any adjustments made to your package as part of the move. Do your recall if that was the case?

Let us know if you need any further assistance with this and we can go from there.

Thanks,
 

apj_uk's avatar
apj_uk
Dialled in
4 years ago

Hello,

Thank you both for getting back to me, I really appreciate it.

I made no changes to my package when I moved house, but I did take part in the Virgin media WIFI Super Pods pilot/trial earlier this year and I recall someone else on the pilot/trial had a similar issue when they were issued with the newer Super Pods that were part of the pilot/trial and as a result their Virgin Media contract was inadvertently restarted and they managed to get it fixed eventually.

Thanks,

Aidan

  • John_GS's avatar
    John_GS
    Forum Team
    4 years ago

    Hi apj_uk / Aidan.

     

    Thanks for coming back to us. 

     

    I'll send you a PM so I can investigate this matter further.

     

    Best,

    • Scott2940's avatar
      Scott2940
      Joining in
      3 years ago

      Hello,

      Sorry to drag this topic back up, but I too am having the same issue as the OP, can anyone help me with this?

      • Megan_L's avatar
        Megan_L
        Forum Team
        3 years ago

        Hi Scott2940,

        Thanks for using the forums to get this issue with your contract after moving looked into, I am sorry if it's caused some confusion for you!

        I will be more than happy to help, could you first explain what contract you were on before the move and what it's been changed to incorrectly please?

        Thanks,

        Megan_L