Forum Discussion

DaveMcWymondham's avatar
DaveMcWymondham
Joining in
6 months ago

Moving Home-New area does not have VM

Hello, I called Virgin Media today but I found the telephone instructions on what needs to be done very unclear. If anyone can help me here that would be much appreciated. I am on an 18 month contr...
moving
  • newapollo's avatar
    newapollo
    6 months ago

    Hi DaveMcWymondham 

    Hope you quickly settle into your new home when you make the move..

    You need to contact  the Homemovers team by dialling 150 from a Virgin landline, or 0345 454 1111 from any other phone, but it's best to call at 8am to avoid call queues and they will process the account closure.

    They  will check their database to see if there is any possibility that they can provide services at your new home. 

    VM will still charge the early termination fees but will then refund them as long as you give them evidence, within 30 days of cancelling, of you residing at the new property. They will give you the details of where to send the evidence.

    The accepted documents showing your new address are :- 

    bank statement, driving licence, insurance policy, mortgage information, rental agreement or utility bill

    If you don't want to be tied up on the phone you might find the online chat messenger service is availlable on the following page

    https://www.virginmedia.com/help/moving-home 

    You could also text VM on 0753 305 1809 or use WhatsApp on 0780 3089 684. Please be aware that replies aren't instant from either of these services, often taking 4 to 6 hours, but the agents will reply as quickly as they possibly can.

newapollo's avatar
newapollo
Very Insightful Person
6 months ago

Hi DaveMcWymondham 

Hope you quickly settle into your new home when you make the move..

You need to contact  the Homemovers team by dialling 150 from a Virgin landline, or 0345 454 1111 from any other phone, but it's best to call at 8am to avoid call queues and they will process the account closure.

They  will check their database to see if there is any possibility that they can provide services at your new home. 

VM will still charge the early termination fees but will then refund them as long as you give them evidence, within 30 days of cancelling, of you residing at the new property. They will give you the details of where to send the evidence.

The accepted documents showing your new address are :- 

bank statement, driving licence, insurance policy, mortgage information, rental agreement or utility bill

If you don't want to be tied up on the phone you might find the online chat messenger service is availlable on the following page

https://www.virginmedia.com/help/moving-home 

You could also text VM on 0753 305 1809 or use WhatsApp on 0780 3089 684. Please be aware that replies aren't instant from either of these services, often taking 4 to 6 hours, but the agents will reply as quickly as they possibly can.