Forum Discussion

Vantage8414's avatar
Vantage8414
Joining in
3 months ago

moving home and being put into a new 18 month contract

I'm having the same issue as well. Moved house, same package, same speed, same everything, contract end date is advanced like it's a new contract. Why is this continuing to happen even after all thes...
John_GS's avatar
John_GS
Forum Team
3 months ago

Good morning Vantage8414 

Thanks for posting and welcome to the community. I hope the house move went well?

If you are still in contract at the old property, then it is a like for like contract at the new one, unless agreed differently of course.

Normally this happens as it should, however on occasion, we need to put full contract and pricing on and amend after. This is due to coding issues for example but should always be clearly communicated to avoid confusion.

I'll send you a PM now to assist further.