Moved home, No Netflix.. No Solution

I recently moved home and took my virgin account with me. A tech installed and set everything up the next day. Everything was fine but I could no longer log into Netflix, which is part of my package. I rang the helpline, told 3 - 5 days and it will be sorted, it wasn't. Rang again, a ticket was raised and again told 3 - 5 days and I will get a call back and it will be sorted, it wasn't and I wasn't called. Rang again, another ticket raised, 3-5 day and I'll get a call and again nothing happened. Rang Netflix, they said its Virgin who will sort it. Posted issue on the virgin media forum. Got a quick response and sent a private message saying it would be resolved in 14 days, more than 14 days have passed and I've had no contact or resolution to the issue. It's a service I'm paying for and I've been unable to use for well over a month now. I have been told I need a new verification code, I got a code instantly when I added Netflix to the package so why is it taking this long? Usually very happy with the customer service I get, but this is a bit of a joke.