Forum Discussion

Benji_1994's avatar
Benji_1994
Joining in
2 months ago

Missed Direct Debit = £172.41 Outstanding Payment?!

So my direct debit was set up to be taken out of the 5th of each month. A week prior to the 5th of November I tried changing my direct debit as I had upcoming unforeseen financial costs and needed to...
Benji_1994's avatar
Benji_1994
Joining in
2 months ago

Honestly Virgin Media the way you treat your customers is diabolical. This representative has no idea what he's talking about and ends the chat without resolving the issue. I do not appreciate being lied to.

Gareth_L's avatar
Gareth_L
Forum Team
2 months ago

Hello Benji_1994.

Thanks for your time over the last few days.

Glad to know everything has been explained and the billing side of things is back to normal.

If you need anything else, you know where we are.

Gareth_L