Forum Discussion

Bikerdave's avatar
Bikerdave
On our wavelength
2 months ago
Solved

Loss of TV service - Compensation due?

Hi all I recently along with my neighbour suffered a complete loss of TV package, not BB or Phone. The story is amusing as we both had engineers booked the same day but didnt know that at the time. ...
  • Kath_P's avatar
    2 months ago

    Hi Bikerdave, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

    We're sorry to hear you were left without TV services for 8 days. Unfortunately, automatic compensation does only apply to the broadband and phone service. There is no automatic compensation for the loss of the TV service.

    Whilst there is no compensation available, we wouldn't expect you to pay for services when they don't work. I have sent you a direct message to get some details from you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,