Thank you for the detailed reply Carley, that (probably) makes sense in my case.
But why am I not getting actual updates on progress, without relying on me calling customer services who don't seem to have a clue on the issue when they are looking at my account.
I don't know if anything is actually booked in for tomorrow?? 😒
Hi garden_salad thanks for getting back to us.
Sorry to hear you've not been getting the updates you need. So I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
