Hi Willithappen 👋 thanks for returning to the thread to keep us updated.
Glad to hear you were eventually installed, but sorry to hear about your new poor experience in getting your delayed installation compensation. This is usually applied to the account directly by our Auto-compensation scheme (You can read more about this here 👉 https://virg.in/autocomp ). If it has not yet appeared it may be that we need to request a manual review of the compensation to ensure it is applied.
We will need to confirm a few account details via PM so we can investigate what has happened and offer futher support with this. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞