Lied to by renewals awful customer services
Hi, I am having an awful experience with virgin, I had email come through saying renew my services, same channels, same speed same price which was 55 a month. Great so I renewed, well I noticed that...
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Absolutely @pau1200 When I renewed recently, I was told my package would remain exactly the same. However, I lost TNT Sports. So I wasn't at all happy.
Happened before where I lost free access to 0845 numbers.
Also, since the upgrade happens mid-month and payment is in advance, it is impossible to work out if VM's calculation. With gas/electric, they bill you at X-days at Y-pounds and Z-days at A-pounds; so it is transparent and foolproof. VM make it so convoluted, it is impossible to argue the case with some kid in Outer Mongolia.
Why the regulator allows such shenanigans is beyond me!
45RPM wrote:Absolutely @pau1200 When I renewed recently, I was told my package would remain exactly the same. However, I lost TNT Sports. So I wasn't at all happy.
Happened before where I lost free access to 0845 numbers.
Also, since the upgrade happens mid-month and payment is in advance, it is impossible to work out if VM's calculation. With gas/electric, they bill you at X-days at Y-pounds and Z-days at A-pounds; so it is transparent and foolproof. VM make it so convoluted, it is impossible to argue the case with some kid in Outer Mongolia.
Why the regulator allows such shenanigans is beyond me!
For complaints to OfCom about mis-sold contracts (i.e. what was not agreed) then complete this simple online form at OfCom:
https://ofcomlive.my.salesforce-sites.com/formentry/SitesFormCCTSwitchedWithoutPermission
Thanks mate will fill one in now
