Lied to by renewals awful customer services
Hi, I am having an awful experience with virgin, I had email come through saying renew my services, same channels, same speed same price which was 55 a month. Great so I renewed, well I noticed that...
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Yip, going through the same. Was looking at a new contract @ £51pm, when sent through jumped to £89pm after month 7. When I knocked it back, was told I couldn't go back to the previous one (which still had a month to run) as it had been cancelled and the new one set up !! I didn't authorise that. 2 weeks later the guy reviewing the complaint did exactly the same thing, told me £51pm for 18 months and contract stated the jump from month 7. This is no mistake !!