Forum Discussion

Grimpeeper666's avatar
Grimpeeper666
On our wavelength
6 months ago

Left virgin media, but they failed to disconnect - I need to make a formal complaint

I need to make a formal complaint to VM. I have moved house, my old house has a new tenant, and they can't get a new connection to VM because there is an active line on the house. We phoned to disc...
cancelvm
complaint
uselessCS
Grimpeeper666's avatar
Grimpeeper666
On our wavelength
6 months ago

OK So this has now been resolved. We have a credit for the entire month (which I have had to negotiate) And the tenants whom have taken over, when they call on Friday, will get £50 credit on her account as she has now been delayed in being able to order their VM installation. 

Thanks to the person who dealt with the complaint, I appreciate their effort as the phone lines customer services are appalling. however I will still be contacting Ofcom as it really didn't need to get this far.

David_Bn's avatar
David_Bn
Forum Team
6 months ago

Thanks for the update Grimpeeper666 and pleased to hear that this has been resolved.

Do please liaise with the member of our team who has assisted you for any further assistance required from Virgin Media on this matter

Thanks,

David_Bn