Forum Discussion
done the online thing says they contact me and cut off didn't get me rep online having a lot of issues with this has anyone else experience this
Hi surinder101,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues finding out your minimum term end date. As mentioned above by another user, this can be viewed online via My VM.
There are a few different ways that you can cancel your services:
1️⃣ You can use the new One Touch Switch service. You sign up with the new provider, ensuring you select the option for One Touch Switch and they'll take care of the cancellation for you. You can find out more information on this here.
2️⃣ You can speak to the team on 0345 454 1111 and selecting options 1, 4 then 4 again. The teams sometimes experience high calls but are working as quick as they can to reach you.
3️⃣You can WhatsApp the team on 07803089684. Replies aren't instant and can take a few hours however it does allow you to go about your day whilst waiting for a reply.
4️⃣ You can write a letter stating that you wish to cancel your services. You will need to include a few details including Your account number, name and full address and contact details for you. Send this to Virgin Media, Sunderland, SR43 4AA.
The team will process your 30 day notice from any of these routes how if you have any further issues or need any more help, pop back and let us know, so we can assist you further 🙂
Thanks,
- surinder1012 months agoJoining in
Tried doing it through online chat no luck rang got put on hold after hold passed pillar to post so today I've sent letter virgin Sunderland but can you put my 30 day notice on pls private msg me I'll give you my account number and other details required
- surinder10118 days agoJoining in
you guys finally made my final date 30.1.25 added four days on but confirmed due to complaint added £20 credit so I was like fine closed complaint now received email about being charged £35 bill about being charged for February month what is going on now I will be taking this to the ombudsman. why has another month been added as i had confirmation of termination 30.1.25
Related Content
- 2 months ago
- 2 months ago
- 4 months ago
- 4 months ago