Forum Discussion

Sandancer1's avatar
Sandancer1
Tuning in
2 years ago

Late payment added to my credit file after 4 days - Unbelievable!

On January 4th, a home broadband payment was missed due to a direct debit error. This was subsequently registered as a late payment on my credit file on January 9th. This is madness. In my experienc...
Steven_L's avatar
Steven_L
Forum Team
2 years ago

Hi Sandancer1,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of this happening a few days after you missed a payment, I will be sure to pass on your feedback to the team but also I will be able to get this looked into further but first I will need to take some details from you via a private message, so that we can get passed account security and look into this issue. Please look out for my message and we can get started.

Kind Regards,

Steven_L