Hi, I have followed the instructions to switch to ebilling but am unable to do so. I see that this problem has been raised many times before. Please can someone help. I am being charged for a paper bill even though I have switched to DD. Thanks.
Hello jloyal
Sorry t hear of the issues setting up your bills via email, we're happy to help with this and appreciate you letting us know via the forums. Welcome to the community.
I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.
Hi Forum Team,
Rather than starting yet another thread asking for help with eBilling, hope it's ok to request here - I need the same please! I don't know why this is so complicated... I had to take over the account due to bereavement, set up Direct Debit straight away with no changes to package, yet I'm charged for an extra I didn't request... and then Virgin Media have the audacity to say 'Switching to eBilling is quick and easy' on the paper bills I don't want, despite the 'Help' page on the topic being complete rubbish. If it can't currently be done by customers, update the Help page to say 'contact us' (directly - the chatbot was equally useless on the matter!).
Sorry for the rant, this is just incredibly frustrating.
Hi Lauren_B thanks for posting and welcome to our community.
Sorry to hear you're being charged for paper billing and you've not been able register for online billing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
Hello,
I've followed the instructions to switch to eBilling, but it hasn't worked. I'm still being charged for paper bills even though I've switched to direct debit. Has anyone else faced this issue and found a solution?
Best regards,
David Scott
Hellodavid598scott
We're sorry that you've had issues setting up your ebilling, we appreciate you raising this via the forums and welcome to the community.
I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.
