Issue with Moving service
Hi,
We have had misinformation told by Virgin Media ahead of a home move. This includes the service checker (service checker screenshot attached) and agents.
We signed up for a renewal last month on the basis that our new property was serviceable. We are now told as of 24/01 by the moving team it's not. One agent said we can cancel our account. However, the moving team we spoke to afterwards said an engineer needs to check if it because only some properties are on the street but no others.
I agreed to book a visit on the 7th February to check this and was assured It was booked, and I would get an email confirmation, but it's been half hour and nothing.
I feel like Virgin Media lied to me and my partner to renew our contract on the basis that our new home was eligible when in fact it isn't. On top of that the service to get in touch with someone who understands is not up to scratch.
Can someone please help us get this resolved confirm what information is true.
[IMAGE REMOVED] due to personal or private information displayed