Forum Discussion

jenkstm's avatar
jenkstm
Joining in
2 months ago

Impossible to Cancel Virgin Media - vulnerable person's account

I am a Lasting Power of Attorney for my father, who is now in permanent care. I am trying to cancel his Virgin Media account which is £170/month (out of contract) for a service he barely used and no...
Steven_L's avatar
Steven_L
Forum Team
2 months ago

Hello jenkstm,

Welcome back to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to cancel a vulnerable customers account. This is far from the experience that you should be having and I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L