umutavci
3 months agoTuning in
I forgot my memorable word
I don’t know my Virgin Media memorable word and would like to reset it. When I try to proceed via phone, it asks for the memorable word. What should I do to resolve this? Can you assist me?
Hi umutavci,
Thanks for your post and welcome to our community.
I'll send you a private message now so I can get some further information.
Please look out for the envelope in the top right of the page and pop back to me when you can.
hi vikki,
My husband tried to connect with you, but you told him I had to contact you personally. could you please help me with the memorable word
Hi umutavci,
Thanks for coming back to us in the Community. I'm afraid we need the account holder to have their own forum username in order to proceed. I can see this has been explained to you via private message.
If the account holder is unable to do this, please get them to contact the team directly on 150 / 0345 454 1111.
Many thanks,