umutavci
3 months agoTuning in
I forgot my memorable word
I don’t know my Virgin Media memorable word and would like to reset it. When I try to proceed via phone, it asks for the memorable word. What should I do to resolve this? Can you assist me?
Hi Vikki,
Today, someone claiming to work for your company called me and gathered a lot of personal information over the phone, including my bank details. Shortly afterward, I noticed that attempts were made to use my bank information for active card verification with companies I am unfamiliar with, leading me to cancel my bank card immediately.
I work online from home and need to use a VPN for my international banking transactions. Currently, my issue remains unresolved, and now another person claiming to be an authorized representative is contacting me for further information.
If you are indeed a representative of this company, could you please provide the details of an official physical location around Reading where I could go in person to resolve this issue?
Hi umutavci
I've sent you a further private message. Please respond to me there and I can assist further. Thank you.