I forgot my memorable word
I don’t know my Virgin Media memorable word and would like to reset it. When I try to proceed via phone, it asks for the memorable word. What should I do to resolve this? Can you assist me?
Forum Discussion
Two months ago, I agreed to become a Virgin Media customer through one of your customer service representatives. Despite my repeated insistence, your representative used my spouse's name, not mine, on the contract. Currently, the registered email address and the bank account used for payments are under my name, but the internet account appears to be in my spouse's name. I have raised this issue several times without receiving any response.
Since then, a modem was delivered to my home, and I have started making payments. However, when I try to log in to my account, the system requires a "memorable word" that I never provided, nor was it included in my contract. When attempting to register an online account, I am informed that an account already exists. When I choose "forgot password," I am prompted to call your support line, creating an endless loop. You are preventing me from accessing my account and making changes as if the account does not belong to me, even though the payments are drawn from my bank account.
I am confused and urgently need this issue resolved. For security, I have no information about what this "memorable word" might be or how to access it. Could you please contact me using my customer email details, or guide me on how to resolve this?
Hi Vikki,
Today, someone claiming to work for your company called me and gathered a lot of personal information over the phone, including my bank details. Shortly afterward, I noticed that attempts were made to use my bank information for active card verification with companies I am unfamiliar with, leading me to cancel my bank card immediately.
I work online from home and need to use a VPN for my international banking transactions. Currently, my issue remains unresolved, and now another person claiming to be an authorized representative is contacting me for further information.
If you are indeed a representative of this company, could you please provide the details of an official physical location around Reading where I could go in person to resolve this issue?
Hi umutavci
I've sent you a further private message. Please respond to me there and I can assist further. Thank you.
